Terms & Conditions

Last Updated: 9th August 2026

These Terms & Conditions govern purchases made from Oriental Threads Limited trading as Vondura (“Vondura”, “we”, “our” or “us”).

Oriental Threads Limited is registered in England and Wales under company number 15940459.

These Terms & Conditions apply to orders placed through our website and, where incorporated into the agreement, orders arranged directly with us by email, quotation, invoice or other agreed means.

By placing an order, accepting a quotation or making payment, you agree to these Terms & Conditions.

1. General

You must ensure that all information supplied to us in connection with your order is accurate and complete.

We may update these Terms & Conditions from time to time. Any changes will apply to orders placed after the updated Terms & Conditions are published and will not retrospectively alter an existing contract.

Nothing in these Terms & Conditions affects any statutory rights that cannot legally be excluded or restricted.

2. Products & Customisation

Many of our products are made to order and customised using specifications, designs, logos, names, text or other information supplied or approved by the customer.

Customers are responsible for carefully checking all relevant order details, including:

• Product selection and quantity;
• Garment sizes and colours;
• Names, spelling and wording;
• Logos and other artwork;
• Personalisation details; and
• The positioning and general appearance of customisation.

Where we provide an artwork proof or mock-up for approval, production will not begin until the required approval and full payment have been received.

Once final artwork has been approved in writing, changes cannot be guaranteed. If a change is possible, additional costs and/or delays may apply.

Colours, materials, sizing and finishes may vary slightly between digital representations, samples and the finished product due to differences in screens, lighting, garment batches, manufacturing processes and reasonable production tolerances.

Artwork proofs and mock-ups are intended to provide a reasonable representation of the proposed customisation. Minor differences may occur during production due to the nature of embroidery, printing, garment construction and manufacturing tolerances. Such minor variations will not constitute a fault where the product otherwise materially conforms to the agreed specification.

3. Customer-Supplied Artwork & Intellectual Property

By providing us with any logo, design, image, text, trademark or other material for customisation, you confirm that you own the relevant rights or have permission from the rights holder to use and reproduce that material for your order.

You are responsible for ensuring that customer-supplied materials do not infringe the intellectual property or other rights of any third party.

We may request evidence of permission or authorisation before accepting or producing an order.

We reserve the right to refuse a customisation request where we reasonably believe that the requested material may infringe third-party rights.

4. Restrictions on Customisation

We reserve the right to refuse or cancel a customisation request where the requested design or content:

• May infringe copyright, trademarks or other intellectual property rights;
• Is submitted without satisfactory evidence of authorisation where we reasonably request it;
• May unlawfully misrepresent or misuse another organisation's identity or branding;
• Contains unlawful, hateful, discriminatory, threatening or seriously offensive content;
• Promotes illegal activity;
• Conflicts with our reasonable ethical or religious values or involves content or organisations that we are unable to support in accordance with those values; or
• Cannot reasonably be produced due to technical, manufacturing or machine limitations.

Technical limitations may include excessive detail, unsuitable gradients, very small text, unsuitable artwork quality or customisation placements that cannot reasonably be produced using our equipment or manufacturing processes.

If we decline a design before production, we will contact you. Where payment has already been received, we will refund the amount paid for any affected products that we are unable or unwilling to produce, unless another suitable design or solution is agreed with you.

5. Orders & Artwork Approval

An order may require additional information or artwork from the customer before it can proceed.

Where artwork cannot be uploaded through our website, the required artwork should be emailed to info@vondura.co.uk together with the relevant order number.

Customers should provide required artwork as soon as reasonably possible after placing an order.

Where we send an artwork proof or mock-up for approval, customers should review it carefully and respond promptly.

Any production or delivery estimate is dependent upon us receiving all information, artwork, approval and payment required to process the order.

If any required information, artwork, approval or payment is provided late, the estimated production or delivery date may be extended accordingly.

Production will begin only after we have received full payment and, where applicable, final artwork approval.

6. Prices & Payment

Prices displayed on our website or provided through a quotation are stated in pounds sterling unless otherwise specified.

Any applicable delivery charges or other agreed charges will be shown or communicated before the order is confirmed.

Payment may be made using the payment methods offered through our website or otherwise agreed with us, including card payment, payment through our payment processor and bank transfer.

Full payment is required before production begins unless we expressly agree otherwise in writing.

For quotations, the price quoted is valid for the period specified on the quotation. If no validity period is stated, we may confirm whether the quoted price remains available before accepting an order.

7. Production & Delivery

Unless otherwise stated or agreed in writing, our standard estimated delivery timeframe is 14-21 days from the date on which we have received:

• Full payment;
• All required customer information and artwork; and
• Final artwork approval, where approval is required.

Some or all stages of garment manufacture, customisation and fulfilment may be carried out by third-party manufacturing partners, including partners located outside the United Kingdom.

Delivery estimates include, where applicable, time required for production, international transportation, customs clearance and onward delivery within the United Kingdom.

The estimated delivery timeframe may vary depending on order quantity, product availability, design complexity, production requirements and other circumstances.

We will take reasonable steps to meet any estimated delivery timeframe. However, delays may occur due to circumstances outside our reasonable control, including supplier or manufacturer delays, international transport disruption, customs or border clearance delays, courier disruption or other unforeseen events.

Where a delay results from the customer failing to provide required information, artwork or approval promptly, the delivery timeframe will be extended accordingly.

Any specific event date, deadline or required delivery date must be communicated to us before the order is confirmed. Unless we expressly agree to a guaranteed deadline in writing, delivery dates remain estimates.

Customers are responsible for providing a complete and accurate delivery address.

8. Customised Goods, Cancellations & Change of Mind

Most products supplied by Vondura are personalised, customised or made to the customer's specifications.

Where a product is made to a consumer's specifications or is clearly personalised, the usual statutory right to cancel a distance contract simply because the consumer has changed their mind may not apply.

Accordingly, once production of a customised order has commenced, we will generally be unable to accept cancellation because the customer has changed their mind.

Where cancellation is requested before production begins, please contact us as soon as possible. We will confirm whether the order can be cancelled and whether any costs have already been incurred.

For business customers and organisations, cancellation of customised orders after final approval and/or commencement of production will only be accepted at our discretion unless otherwise agreed in writing.

Nothing in this section affects a consumer's statutory rights where goods are faulty, not as described or otherwise do not conform to the contract.

9. Returns, Faulty or Incorrect Goods

Because customised products are produced specifically for the customer, we do not normally accept returns or provide refunds simply because a customer:

• Changes their mind;
• Orders the wrong size or colour;
• Provides incorrect spelling, names, artwork or other information; or
• Approves artwork or specifications that they later wish to change.

This does not affect your statutory rights.

If an item arrives damaged, faulty, incorrectly produced against the specifications approved by you, or otherwise does not conform to the contract, please contact us as soon as reasonably possible at info@vondura.co.uk.

We ask customers, where reasonably possible, to report visible damage or production errors within 24 hours of delivery and provide photographs showing the issue. This helps us investigate the matter promptly but does not remove any statutory rights that may apply.

Depending on the circumstances and your applicable legal rights, we may offer an appropriate remedy, which may include repair, replacement, re-performance of customisation, a price reduction or refund.

10. Sizes & Customer Measurements

Customers are responsible for selecting the correct garment size before ordering.

Any size guides or measurements we provide are intended to assist with selection, but minor manufacturing tolerances may occur between garments, styles and batches.

An incorrectly selected size is not considered a product fault where the garment supplied corresponds with the size ordered.

This does not affect your rights where a product is incorrectly supplied or does not conform to its description.

11. Liability

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed.

Where you are purchasing as a consumer, nothing in these Terms & Conditions limits your statutory consumer rights.

Where you are purchasing wholly or mainly for business purposes, we will not be liable for loss of profits, loss of business, loss of revenue, loss of anticipated savings, loss of business opportunity or indirect or consequential loss, except where such liability cannot lawfully be excluded.

For business customers, subject to any liability that cannot legally be limited, our total aggregate liability arising from an order will not exceed the total amount paid to us for the order giving rise to the claim.

12. Events Outside Our Reasonable Control

We will not be responsible for a failure or delay in performing our obligations where that failure or delay results from circumstances outside our reasonable control.

These may include supplier or manufacturer delays, international shipping or freight disruption, customs or border clearance delays, courier disruption, severe weather, transport disruption, industrial action, power or equipment failure, governmental action, import or export restrictions, or other events that could not reasonably have been prevented.

Where such an event materially affects an order, we will take reasonable steps to minimise its effect and communicate with the customer where appropriate.

13. Business Customers

If you place an order wholly or mainly for purposes relating to your trade, business, craft or profession, you are purchasing as a business customer.

Where an individual places an order on behalf of an organisation, society, company or other entity, that individual confirms that they have authority to place the order on behalf of that organisation.

Any consumer-specific rights referred to in these Terms & Conditions apply only where the customer meets the legal definition of a consumer.

14. Governing Law

These Terms & Conditions and any contract between you and us are governed by the laws of England and Wales.

If you are a consumer, you will retain any mandatory legal protections and rights regarding where proceedings may be brought that apply to you.

If you are purchasing as a business, the courts of England and Wales will have exclusive jurisdiction over any dispute arising from or connected with the contract.

15. Contact Us

If you have any questions about an order or these Terms & Conditions, please contact:

Oriental Threads Limited t/a Vondura

Company No. 15940459

Registered in England and Wales

Email: info@vondura.co.uk