Terms & Conditions

Last updated: 10 September 2025

Vondura Limited (“we”, “our”, “us”) is trading as Oriental Threads Limited, registered in England and Wales under company number 15940459. Vondura Limited (company number 15972793) is currently dormant. These Terms & Conditions set out the agreement between you, the customer, and us regarding purchases made through our website. By accessing or purchasing from our website, you agree to the following Terms and Conditions. Please read them carefully before placing an order.

1. General

• These Terms & Conditions apply to all purchases made through our website.
• We reserve the right to update, change, or replace any part of these Terms at any time. Any changes will be effective immediately upon posting on this page.
• By placing an order, you confirm that all details you provide are accurate and complete.

2. Products & Customisation

• All our products are custom-made based on the designs, logos, or text you provide.
• Please double-check your artwork, spelling, and sizes before confirming your order. Once an order is placed, no changes can be made.
• Colours shown on the website may vary slightly depending on screen settings and lighting.

3. Restrictions on Customisation

We reserve the right to deny or refuse any customisation request, including but not limited to designs that:

• Infringe on third-party trademarks, copyrights, or intellectual property.
• Are submitted without proof of authorisation from the rights holder.
• Could damage or misrepresent a brand’s identity.
• Contain political, offensive, or unethical content.
• Promote illegal activities, hate speech, discrimination, or any content we deem inappropriate.
• Conflict with our company’s ethical or religious values. This may include, but is not limited to, designs or organisations that we are unable to support in line with our beliefs.
• Cannot be produced due to technical or machine limitations (e.g., overly intricate detail, colour gradients, or design placements outside machine capability).

If your design is rejected, we will notify you and refund the affected portion of your order if payment has already been made.

4. Payment

• Payments can be made securely via our website at checkout.
• For bulk orders agreed through email, payments are processed via Stripe.
• Full payment is required before production begins.

5. Shipping & Delivery

• Standard delivery time is 14–21 days from order confirmation and payment.
• Delivery times may vary depending on order size, design complexity, and courier delays outside of our control.
• Important: Delivery time will also be delayed if the customer does not provide the image for personalisation via email within 2 hours of placing the order (images cannot be uploaded via the website, and the email must be sent to info@vondura.co.uk with the order number attached), and/or confirm the artwork within 48 hours of receiving it by email. Vondura is not liable for any delays caused due to slow or inconsistent communication from the customer.
• Shipping costs are calculated at checkout and must be paid in full before dispatch.
• Once your order is delivered to the address provided, responsibility for any loss, theft, or damage passes to you.

6. No Returns & Refunds Policy

• Due to the custom nature of our products, we operate a strict no returns and no refunds policy.
• This applies to all orders, including cases where incorrect sizes, colours, or designs are selected by the customer.
• We will only replace or refund an item if it is found to be faulty or damaged on arrival. In such cases, you must notify us in writing within 24 hours of delivery, including photographic evidence.

7. Liability

• Vondura is not responsible for any indirect, incidental, or consequential damages arising from the use of our products.
• Our total liability for any claim shall not exceed the total amount paid for the order in question.

8. Contact Us

For any questions or support, please contact us:

📧 info@vondura.co.uk