Privacy Policy

Last updated: 10 September 2025

Vondura Limited (“we”, “our”, “us”) is a trading as Oriental Threads Limited, registered in England and Wales under company number 15940459. Vondura Limited (company number 15972793) is currently dormant. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or place an order with us.

1. Information We Collect

We may collect the following information when you interact with us:

• Personal details: name, email address, phone number, billing and shipping address.
• Order details: product preferences, customisation files (logos, text, artwork).
• Payment details: processed securely by our third-party providers (we do not store card information).
• Website usage: cookies, IP address, browser type, and pages visited.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders.
• Communicate with you about your purchase, including confirmations and updates.
• Provide customer support.
• Improve our website and services.
• Send you marketing communications (only if you opt-in).

3. Sharing Your Information

We do not sell or rent your personal information. We may share data only with:

• Service providers: couriers, payment processors (e.g., Stripe), and IT support.
• Legal authorities: if required by law or to protect our rights and safety.

4. Data Storage & Security

• We take appropriate security measures to protect your personal data.
• All payments are processed securely by third-party providers.
• We retain your personal data only as long as necessary to fulfil your order and meet legal obligations.

5. Data Retention

When you provide us with artwork, logos, or designs for customisation, we securely store these files to make repeat orders easier.

• Files are kept for up to 12 months from the date of purchase, unless you request earlier removal.
• You can request the deletion of your design file at any time by contacting us at info@vondura.co.uk.
• After 12 months, files are permanently deleted from our system.
   

This ensures we balance convenience for returning customers with your privacy and data security.

6. Cookies

Our website uses cookies to enhance user experience and analyse site performance. You can manage or disable cookies through your browser settings.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request corrections or updates.
• Request deletion of your data (except where required for legal or order fulfilment purposes).
• Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at info@vondura.co.uk

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

📧 info@vondura.co.uk